Terms & Conditions

Using Taladonline

By using Taladonline you agree to these terms.

TALAD ONLINE

TERMS OF USE, RULES, RETURN POLICY, AND USER PROTECTION POLICY

Website: TaladOnline.la

Operator: [Registered Company Name]

Document Version: 1.0

Effective Date: [Day/Month/Year]

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PART I: GENERAL TERMS AND CONDITIONS

Article 1. About Talad Online

Talad Online is an online marketplace platform established to connect merchants with customers through a digital system, making purchasing, payment, and product delivery more convenient, transparent, and secure.

Talad Online aims to create a trading environment in which buyers, sellers, and relevant service providers can cooperate under a common set of standards.

Article 2. Scope of Application

These Terms and Conditions apply to all parties who access or use Talad Online's services, including:

1. Customers who purchase products.

2. Shops and product sellers.

3. Couriers and delivery service providers.

4. Users who register accounts.

5. Individuals who access the website or use any of the platform's functions.

All use of the platform, account registration, ordering, or shop registration must comply with these Terms and Conditions and applicable laws.

Article 3. Acceptance of Terms and Conditions

3.1. Users must read and understand the relevant terms and conditions before using the services.

3.2. Merchants must accept the platform's rules and Commission Schedule before Talad Online approves their shops for operation.

3.3. Acceptance through the online system should be recorded, including the date, time, identity of the person accepting, and the version of the document.

3.4. Acceptance of these Terms and Conditions shall not be used to waive or restrict any rights granted to users under applicable law.

Article 4. Definitions

For the purposes of this document:

- Talad Online: Refers to the platform and the legal entity operating it, as identified in this document.

- Customer: An individual who purchases or intends to purchase products through the platform.

- Merchant: A seller who has been approved to sell products through Talad Online.

- Order: A purchase request created by a customer through the system.

- Commission: The fee paid by a merchant to Talad Online at the agreed rate.

- Completed Order: An order that has satisfied the applicable payment, delivery, and confirmation requirements under the system.

- Product Return: The return of a product to a merchant in accordance with the applicable policy.

- Refund: The repayment of money to a customer in accordance with their rights and the applicable terms and conditions.

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PART II: RULES FOR MERCHANTS

Article 5. Requirements for Shop Registration

5.1. Applicants must have the legal right to conduct the relevant business activities.

5.2. Applicants must provide accurate identity information, shop name, address, telephone number, and payment account details.

5.3. Applicants must provide business registration documents, tax documents, or specific permits as required by law.

5.4. Merchants must read and accept the platform's rules, Commission Schedule, and Product Return Policy.

5.5. Talad Online may request additional documents or reject an application if the applicant does not meet the requirements, provided that the decision is based on reasonable grounds.

Article 6. Merchant Responsibilities

Every merchant must:

1. Sell genuine products that are actually available and that the merchant is legally entitled to sell.

2. Provide accurate product photographs, prices, descriptions, sizes, models, and specifications.

3. Keep product inventory information accurate and up to date.

4. Not change the price after an order has been confirmed without the customer's agreement.

5. Prepare and dispatch products within the specified timeframe.

6. Respond to questions and take responsibility for complaints concerning their products.

7. Provide warranty documents or supporting documentation where a product carries a warranty.

8. Retain sales and delivery records.

9. Take responsibility for their own taxes, permits, and legal obligations.

10. Cooperate with Talad Online in investigations and dispute resolution.

Article 7. Prohibited Activities for Merchants

Merchants are prohibited from engaging in the following activities:

1. Selling counterfeit products or products that infringe intellectual property rights.

2. Selling illegal or regulated products without the required authorization.

3. Making exaggerated or misleading advertising claims or concealing product defects.

4. Creating fake orders or artificially inflating sales figures.

5. Receiving payment and failing to deliver products without legitimate justification.

6. Encouraging customers to make payments outside the platform to avoid Commission fees or platform oversight.

7. Using customer information for fraudulent purposes.

8. Creating fake accounts or using multiple accounts to deceive the system.

9. Posting information that infringes the rights of others.

10. Threatening, harassing, or using inappropriate language toward other users.

Article 8. Commission and Payment

8.1. Merchants must pay Commission according to the product category and the agreed rate.

8.2. Unless otherwise specified, Commission shall be calculated based on the net product value of a completed order after applicable discounts and excluding delivery fees.

8.3. Example:

- Product price: LAK 1,000,000

- Commission rate: 3%

- Commission fee: LAK 30,000

- Remaining balance before other deductions: LAK 970,000

8.4. Merchant payments must be accompanied by a report showing sales totals, Commission, other applicable fees, and the net amount payable.

8.5. Any changes to Commission rates must be communicated in advance and implemented in accordance with appropriate acceptance procedures.

8.6. Cancelled or refunded orders must have their Commission adjusted according to the net sales amount to which the merchant is entitled.

8.7. Any suspension of payments must be justified and limited, as far as reasonably necessary, to the amount subject to a dispute.

🍕Commission Rates by Product Category

1. Clothing, bags, and fashion accessories: 4–5%

2. Electronic devices and personal accessories: 4–5%

3. Household appliances and kitchenware: 2–3%

4. Sports equipment, computers, and IT accessories: 1–2%

5. Electrical appliances: 1–2%

6. Building materials and construction equipment: 2–3%

7. Books, educational materials, stationery, and office supplies: 4–5%

8. Sports equipment and fitness products: 4–5%

9. Beauty products, cosmetics, medicines, and herbal products: 4–5%

10. Children's products and toys: 3–4%

11. Furniture and home décor: 4–5%

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Note: The commission rate can be negotiated depending on the product category and the agreement between the platform and the merchant.

Important: Commission rates may vary depending on the product type and the agreement with each merchant.

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PART III: RULES FOR CUSTOMERS

Article 9. Customer Rights

Customers have the right to:

1. Receive accurate product information and pricing.

2. Freely choose whether or not to purchase a product.

3. Receive the products they ordered.

4. Have their personal information protected.

5. Submit complaints when problems arise with products.

6. Request product returns or refunds in accordance with the applicable policy and law.

7. Have their complaints considered fairly.

Article 10. Customer Responsibilities

Customers must:

1. Provide accurate delivery and contact information.

2. Check product details before placing an order.

3. Pay according to the stated price and available payment methods.

4. Receive products or coordinate delivery in accordance with the agreed arrangements.

5. Report product problems with supporting evidence where appropriate.

6. Not use the system to commit fraud or cause harm to others.

Article 11. Prohibited Activities for Customers

Customers are prohibited from:

1. Creating fake orders to cause harm to merchants.

2. Claiming that a product was not received when it has actually been received.

3. Forging evidence or submitting false complaints.

4. Abusing promotions, coupons, loyalty points, or reward systems.

5. Threatening, harassing, or making malicious accusations against merchants or other users.

6. Using another person's account without authorization.

Order cancellations or product return requests suspected of being fraudulent will be assessed according to the available evidence and the circumstances of each case.

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PART IV: PRODUCT RETURN AND REFUND POLICY

Article 12. Purpose

This policy establishes clear procedures for product returns, exchanges, and refunds to reduce disputes among customers, merchants, and Talad Online.

Article 13. Circumstances in Which Products May Be Returned

Customers may submit a request to return or exchange a product in the following circumstances:

1. The product received is the wrong model, color, or size compared with the order.

2. The product is damaged or broken when received.

3. The product does not match its published description.

4. The quantity received is less than the quantity ordered.

5. The product has a functional defect covered by its warranty terms.

6. Other circumstances in which applicable law grants the buyer the right to request a return or compensation.

Article 14. Time Limit for Return Requests

14.1. For general products, customers should submit return requests within 3 days of receiving the product.

14.2. For products covered by a warranty, the applicable warranty terms shall apply.

14.3. For defects that cannot reasonably be detected immediately, customers may submit claims within the applicable warranty period or in accordance with their legal rights.

14.4. The 3-day period is a general return-request policy proposed by Talad Online. It does not restrict any rights granted under applicable law.

Article 15. Circumstances in Which Returns May Be Refused

A return request may be refused if:

1. The customer damaged the product through improper use.

2. The product was damaged by the customer's actions and the damage is not covered by the warranty.

3. The customer forged evidence or engaged in fraud.

4. The product belongs to a category for which reasonable hygiene or safety considerations justify return restrictions, and those restrictions were disclosed before purchase.

5. The reason for the return does not satisfy the published conditions and no applicable legal right supports the request.

Limitation: The exclusions in this article must not be used to avoid a merchant's responsibility for defective products, counterfeit products, or products that do not match their descriptions.

Article 16. Return Request Procedure

Customers must:

1. Log in to their account or contact Talad Online's customer service channel.

2. Provide the order number and the reason for the request.

3. Attach photographs or videos showing the problem, where available.

4. Wait for the merchant and Talad Online to review the request.

5. Return the product according to the instructions provided if the request is approved.

Article 17. Refunds

17.1. Refunds will be processed after eligibility has been confirmed and the necessary information has been verified.

17.2. Refunds will be made through the original payment method or another method agreed upon by the customer and Talad Online, subject to the requirements of the payment service provider.

17.3. Return delivery costs will be considered according to the cause of the problem:

- If the merchant sends the wrong product or the product is defective due to an issue attributable to the merchant, the merchant should bear responsibility in accordance with the applicable agreement.

- If the damage is caused by the delivery provider, the evidence and delivery agreement will be reviewed.

- If the customer changes their mind, the request will be assessed under the return policy applicable to that product category.

17.4. Talad Online will inform the customer of the status of the refund.

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PART V: USER PROTECTION POLICY

Article 18. Principles of Fairness

Talad Online is committed to creating a safe, transparent, and fair trading environment based on the following principles:

1. Users shall not be treated unfairly without legitimate grounds.

2. Complaints shall be reviewed using evidence and information from all relevant parties.

3. No party shall be presumed to be at fault before an investigation has been conducted.

4. Information shall be kept confidential in accordance with applicable law.

5. Disputes shall be addressed in a timely manner.

Article 19. Customer Protection

Talad Online will endeavor to:

- Verify merchants before approving their shops.

- Provide channels through which customers can submit complaints.

- Suspend listings where there is credible evidence that products may be counterfeit or dangerous.

- Disclose prices and relevant fees.

- Assist in coordinating dispute resolution.

- Retain order and complaint records as reasonably necessary.

Article 20. Merchant Protection

Talad Online will endeavor to:

- Protect merchants against complaints shown by the available evidence to be untrue.

- Give merchants an opportunity to explain their position before taking action in ordinary cases.

- Provide clear information about Commission and payment balances.

- Not disclose merchants' commercial information without proper authorization.

- Provide a channel through which merchants may appeal decisions.

Article 21. Delivery Provider Protection

Delivery providers must deliver products according to accurate information, retain proof of collection and delivery, and report problems when they arise.

If products are damaged or lost, the matter will be reviewed according to the available evidence, the applicable delivery conditions, and the agreement with the delivery provider.

Article 22. Personal Data Protection

22.1. Talad Online will collect and use user information only as reasonably necessary for account creation, ordering, payment, delivery, customer support, and compliance with legal requirements.

22.2. Information may be accessed only by authorized persons and for necessary purposes.

22.3. Users are prohibited from using other people's personal information for harassment, fraud, or unlawful activities.

22.4. Talad Online should maintain a separate Privacy Policy explaining how information is collected, used, shared, and stored.

Article 23. Account Security

Users must safeguard their passwords, verification codes, and login information.

If a user discovers that their account has been accessed without authorization, they must notify Talad Online promptly.

Talad Online may temporarily suspend an account to prevent harm and verify the relevant information before restoring access.

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PART VI: GENERAL PROHIBITIONS

Article 24. Activities Prohibited on Talad Online

All users are prohibited from:

1. Using the platform to commit fraud or engage in unlawful activities.

2. Publishing false or deliberately misleading information.

3. Hacking, disrupting system operations, or accessing information without authorization.

4. Infringing the copyrights or intellectual property rights of others.

5. Threatening, harassing, or disturbing other users.

6. Using the platform for money laundering or other unlawful activities.

7. Artificially inflating sales, merchant ratings, or reviews.

8. Abusing promotional campaigns or reward systems.

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PART VII: MEASURES AND CONSEQUENCES OF VIOLATIONS

Article 25. Principles for Taking Enforcement Measures

Talad Online will determine appropriate measures based on:

- The nature and severity of the violation.

- The damage caused.

- The available evidence.

- The user's history of violations.

- The user's cooperation in resolving the issue.

- Applicable legal requirements.

Article 26. Measures Against Merchants

Type of Violation| Possible Measures

Incomplete product information| Request correction

Repeated late dispatch| Warning or restriction on accepting orders

Repeatedly sending incorrect products| Suspend listings or restrict selling privileges

Misleading advertising| Remove listings and investigate

Creating fake orders| Suspend the account and investigate

Selling counterfeit products| Remove listings and consider terminating selling privileges

Serious fraud| Suspend the account and take appropriate action under the law

Article 27. Measures Against Customers

Type of Violation| Possible Measures

Incorrect delivery information| Request correction

Repeated order cancellations without reasonable grounds| Review the conduct and issue a warning

Forged evidence| Restrict relevant privileges and investigate

Promotional fraud| Revoke benefits obtained through fraud in accordance with the applicable rules

Threatening or harassing others| Restrict or suspend the account

Unlawful conduct| Coordinate with the competent authorities where appropriate

Article 28. Account Suspension or Closure

Talad Online may suspend or close an account when credible evidence indicates that:

1. Fraud has occurred.

2. Applicable laws have been violated.

3. User safety is at risk.

4. The Terms and Conditions have been repeatedly violated.

5. The account has been used in a manner that causes harm.

Except in urgent cases, Talad Online should provide the reasons for the action and give the user an opportunity to explain their position or appeal.

Article 29. Claims for Damages

If a party's violation causes damage to another party, the affected party may seek a remedy or compensation based on the evidence, the applicable agreement, and the law.

Talad Online will not impose arbitrary fines or deduct money without a clear contractual or legal basis.

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PART VIII: COMPLAINTS AND DISPUTE RESOLUTION

Article 30. Complaint Procedure

Users may submit complaints through the channels designated by Talad Online. Complaints should include:

- Name and contact information.

- Order number or merchant information.

- Description of the problem.

- Supporting evidence.

- The requested resolution.

Article 31. Handling Complaints

31.1. Talad Online will receive complaints, review the evidence, and coordinate with the relevant parties.

31.2. The parties involved should cooperate by providing explanations and relevant information.

31.3. In accordance with the consumer protection laws of the Lao People's Democratic Republic, dispute resolution should be guided by accuracy, fairness, transparency, and timeliness.

31.4. Disputes may be resolved through negotiation, mediation, complaints to the relevant consumer protection authorities, or legal proceedings in accordance with applicable law.

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PART IX: OTHER PROVISIONS

Article 32. Amendments to the Terms and Conditions

Talad Online may amend these Terms and Conditions to reflect operational requirements or changes in the law.

Changes that materially affect users' rights or obligations will be communicated in advance as appropriate and implemented in accordance with applicable legal requirements.

Article 33. Discontinuation of Services

Users may request account closure or discontinue using the services in accordance with the established procedures.

Closing an account does not extinguish outstanding payment obligations, complaints, warranty obligations, or other obligations that remain in effect under an agreement or applicable law.

Article 34. Force Majeure

If an event beyond a party's reasonable control occurs, such as a natural disaster, telecommunications system failure, or government order, the affected party must notify the other party and make reasonable efforts to minimize the resulting damage.

This article may not be used to exclude liability where such exclusion is prohibited by law.

Article 35. Governing Law

These Terms and Conditions shall be interpreted and applied in accordance with the laws of the Lao People's Democratic Republic to the extent applicable.

If any provision conflicts with applicable law, the law shall prevail, and the remaining provisions shall continue to apply to the extent that they remain enforceable.

Article 36. Contact Information

For questions, complaints, or further clarification, users may contact Talad Online through:

- Website: https://taladonline.la

- Email: [Official Email Address]

- Telephone: [Customer Service Telephone Number]

- Company Address: [Registered Company Address]

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PART X: MERCHANT ACCEPTANCE

I hereby confirm that:

1. I have read and understood Talad Online's Terms and Conditions and rules.

2. I accept the Commission rates and payment terms.

3. I agree to comply with the Product Return Policy, warranty requirements, and user protection policies.

4. The information and documents I have provided to Talad Online are accurate.

5. I understand that violations may affect my selling privileges or account, depending on the severity of the violation, the applicable agreement, and the law.

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PART XI: CUSTOMER ACKNOWLEDGMENT

Before placing an order, customers should check the product price, delivery fee, product description, and applicable return conditions.

Purchases must be made voluntarily, and customers retain the right to submit complaints in accordance with Talad Online's policies and applicable law.

Suggested Website Confirmation Checkbox:

☐ I have read and agree to Talad Online's Terms of Use and applicable policies.